What We Collect and Why
When you open an account we ask for your mobile number, email and a password — nothing more unless verification requires it. Touch 'n Go eWallet, Boost and GrabPay transactions generate a reference number and timestamp; we log those to match incoming payments to your balance.
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We also record device type, browser and IP address to detect unusual login patterns. We never sell your data to third parties. Your information is stored on servers in a jurisdiction where such hosting is permitted, and access is limited to support staff who need it
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to resolve account queries. We keep transactional records for the period required by our payment processors, typically six years, then delete them unless a dispute or legal hold requires retention. You can ask us to correct inaccurate details or delete your account by contacting support; deletion
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removes login credentials and personal identifiers within thirty days, though transaction logs may remain in anonymized form to meet compliance obligations. Cookies track your session so you stay logged in across pages; you can disable them in your browser, but some account features will stop working.
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Access to our platform is available where local law permits; we do not guarantee service in regions where online gaming is restricted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.